By Len Dubois, Sr. Vice President, Marketing & Sales Support, Harte Hanks Trillium Software
It’s really fun when we can toot the horn of one of our customers! Information Management magazine recently wrote quite a positive review on how Wind River is achieving optimal order-processing performance using a combination of Oracle software applications and the Trillium Software System. Check out the Information Management article.
Wind River is a global leader in device software optimization, and they ship a lot of product. CIO Scott Fenton had faced a number of data quality issues that negatively impacted his order-to-cash flow processes and shipments. Customer and product data tend to become inaccurate or faulty over time, and these inaccuracies contributed to delays in shipments and problems collecting cash. Also, he was embarking on an extensive MDM project, and they didn’t want to move forward until the data was profiled and cleansed.
After a pretty extensive data quality provider evaluation, Scott and his team chose Trillium Software because of how we integrated directly into Oracle’s systems. Scott says they were able to quickly get the data quality components working, with some experienced help from our professional services organization. They began to actually analyze and cleanse data upstream as part of a data governance approach, before it passed to order-capture and shipping systems. So, through everyday, ongoing real-time data cleansing, Scott could be sure the data was always correct before it even hit the MDM or business process systems.
Scott was able to identify and standardize inaccurate data based on a number of pre-existing, and out-of-the-box rules, and has been cleansing data for about 3600 brand new customers per year. As a result, Wind River has reduced shipping delays by 80%, improving order-to-cash flow and providing increased visibility into customer information to improve customer relationship management. We’re also really happy to hear Scott say that our support before and after implementation was phenomenal, and that he sees Trillium Software as a strategic partner.
Congratulations to Scott and his data quality team at Wind River. We’ll periodically keep you updated on what other customers are saying. Do you have similar problems now within your organization?
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